Citizen's Charter

	Page Number
1. External Service:
All Units at PIDS
1.1. Research Project Development	6
Research Information Department
1.2. Publications and Circulation Division
1.2.1. Provision of Reference Materials to External Researchers	8
1.3. Research Dissemination and Public Affairs Division
1.3.1. Provision of Event Management Services	10-12
2. Internal Services:
2.1. Administrative and Finance Department
2.1.1. Administrative Division
1. Application for Leave of Absence	14
2. Issuance of Certificates (e.g. Certificate of Employment, Certificate of No Pending Case)	15
3. Issuance of Supplies (available in the stockroom)	16
4. Preparation and Issuance of Foreign Travel Orders	17-18
5. Preparation and Issuance of Special Orders and Local Travel Orders	19-20
6. Request for Photocopying/Binding Services	21
7. Request for the Reservation of Conference Hall	22
8. Request for Vehicle Service	23
2.1.2. Procurement Management Division
1. Procurement of Goods and Services through Public Bidding	25-31
2. Procurement of Consulting Services through Public Bidding	32-42
3. Procurement through Alternative Methods of Procurement	43-46
2.1.3. Finance Division
1. Request for Petty Cash	48
2.1.4. Accounting and Control Division and Finance Division
1. Request for Payment	50-51
2.2. Research Services Department
2.2.1. Research Program Management Division
1. Request for Dataset	53-54
2.2.2. Information and Communications Technology Services Division
1. ICT Technical Assistance	56-57
2.3. Research Information Department
2.3.1. Publications and Circulation Division
1. Provision of Reference Materials to Internal Researchers	59
2.3.2. Research Dissemination and Public Affairs Division
1. Provision of Event Management Services	61

Citizen's Charter

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